Working with Aggressive and Challenging Behaviours
Half-Day (3.5 hours)
Phillip Island Business Network received State Government funding for the provision of Customised Professional Development Training, an exciting workshop opportunity is open to both PIBN members and all other Phillip Island Businesses.
In support of your feedback as local business owners, this face-to-face training has been developed for participants that are primarily, front of house staff who may have dealt with anti-social behaviours in visitors to the region. Have your staff experienced confronting challenges regarding covid principles, capacity challenges, or general aggressive behaviour?
This training aims to provide the participants with a skill set that will support them so they can identify ways to diffuse these situations. This training will incorporate specific examples/scenarios from various client groups with your assistance.
Covering interpersonal communication skills, non-verbal cues, risk management, and self-awareness, this program uses experiential and theoretical learning providing strategies to deal with a range of disruptive and difficult behaviours. Furthermore, this program covers the early interventions that may defuse disruptive situations early and prevent escalation.
Presenter Vicki Carter from the Victorian Chamber of Commerce and Industry areas of expertise include Mentoring/Coaching, Working with Challenging and Aggressive Behaviours, Team Building (Myer Briggs Type Indicator), Change Management, Performance Management, Diversity/EEO/Harassment/Bullying and Recruitment & Selection. Vicki has a Bachelor of Science, Grad.Dip.Psych, Monash University. MAPS
Limited tickets, capped at 25 participants per session.
The State Government Grant has allowed us to keep the cost to a minimum.
Members of the Phillip Island Business Network will be referenced for the first week of booking, then open to all other local Businesses, subject to availability.
Members of the Phillip Island Business Network, we are proud to offer you your first ticket FREE and additional tickets at the reduced price of $15 for additional staff.
Non-Phillip Island Business Network Members can be purchased at $30 per ticket.
* Not a PIBN Member yet? No problem, visit www.pibm.com.au to join or, email Fiona at email@example.com and help us build a strong community business network.
SESSIONS TIMES - please select your preferred session
Session 1 Wednesday 23 June 2021 12.30 pm - 4.00 pm
Session 2 Wednesday 23 June 2021 5.00 pm - 8.30 pm
Session 3 Thursday 24 June 2021 9.00 am - 12.30 pm
Ramada Resort - 2128 Phillip Island Rd, Cowes VIC 3922
Tea/Coffee and light refreshments provided.